A business handbook on preventing and curing a negative work environment explains how to restore civility to the workplace by weeding out problem employees in order to increase profit and productivity.

The Key to Effective Communication: Communication is essential in a healthy organization. But all too often when we interact with people-especially those who report to us-we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry. Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of...